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Driven by a determination to create welcoming schools for the local community, where every person thrives, makes excellent progress and succeeds.

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Main Contact

The Ravensbourne School, Hayes Lane, Bromley, Kent BR2 9EH

Executive Headteacher: Mr M Ridley

Head of School: Mr P Patel

Chair of Local Governing Body: Mr Martin O’Leary: moleary@e21c.co.uk

Designated Safeguarding Lead: Miss Campbell ecampbell@trs.e21c.co.uk

SEND Enquiries: Ms E Kenny: ekenny@trs.e21c.co.uk

General Enquiries: 020 8460 0083

Admission Enquiries: admissions@trs.e21c.co.uk

General Office Email: office@ravensbourne.info

For Trust Finance Enquiries: please email: finance@e21c.co.uk

COMPLAINTS PROCEDURE

If you need to raise a concern or make a complaint, we are committed to ensuring the process is clear, transparent, and aligned with UK government guidelines. Our approach is outlined in our Complaints Procedure, which highlights the importance of raising concerns and complaints, providing clear routes for escalation, and ensuring all matters are reviewed fairly and consistently. You can download the supporting annexes from our Complaints Procedure below.

The government has also recently published new guidance for parents and carers, which can be viewed below.

Annex A - Orion Education Complaint to Stage 1a Form

Annex A - Orion Education Complaint to Stage 1b Form

Annex B - Stage 2 Form

parent guide to school complaints.pdf

orion education complaints procedure 2025 26.pdf